Guaranteed Satisfaction

A Guide on LifeWave's Guarantee

LifeWave gives you a genuine chance to try their products properly before you fully decide...

The 90-Day Guarantee on Every New Product

Whenever you buy each LifeWave product for the first time, you receive a full 90-day hassle-free guarantee on that product.

That means:

• - You have up to 90 days from the day it ships to decide.

• - If it’s not right for you, you simply contact LifeWave Customer Service and ask for a refund of the product cost.

• - You do not have to send the product back.

This applies separately to each product...So if you try X39 first, you get 90 days on X39. 

Later, if you decide to try any other product for the first time, you get another fresh 90-day window on that new product.

This is a really strong and fair policy. It takes the pressure off the initial decision.

You can order, use the product properly, and only make a real commitment once you’ve had a proper go with it.

Our Own Extra Support..."The Day-80 Check-In"

As part of looking after you, we will contact you around the 80-day mark.

That gives you a full 80 days of using the product with zero pressure...The final 10 days then become your decision window.

We’ll check in, see how you’re going, answer any questions, and help you decide whether you want to continue or request a refund. No rush, no hard sell...just helpful caring support.

Later Purchases of a Product You’ve Already Tried

Once you have already bought a particular product, any future orders of that same product come under the standard 30-day return policy. In those cases the product normally needs to be returned in good condition if you want a refund.

This makes sense. You’ve already had a full 90-day trial of that product. The 30-day policy is mainly there for peace of mind in case something unusual happens (for example, a damaged shipment).

Where to Read the Official Policy

The clearest official statements appear in LifeWave’s Returns & Refunds documents and Terms & Conditions. One of the most straightforward published summaries is available here:  

You can also find the wording “This Guarantee applies separately to each Product purchased for the first time” in LifeWave’s customer Terms & Conditions.

Important Note for Brand Partners

The 90-day no-return guarantee applies only to Retail Customers, Preferred Customers and Preferred Customer Plus.

Brand Partners receive a 30-day guarantee on their first order. They may open and use one sleeve of each product type, but everything else must be returned unopened and in resalable condition if they want a refund.

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